This paper reports ethnographical research in search of new ways of designing CSCW systems that support knowledge management in a semi-virtual organization. One such way, suggested in this paper, is the design of mobile CSCW systems from the perspective of the developed NIR-model. According to the principles of the NIR-model and the empirical findings three concrete areas is worth mentioning; (1), There is a call for Responsibility Management. (2), Conflict Management becomes important. (3), Skill Management seems to be of great importance. This paper ends by concluding the impact of the NIR-model as an analytical tool, as well as highlighting important aspects of knowledge management of particular concern when designing CSCW systems for semi-virtual organizations.

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Palavras-chave: mobilidade

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Keywords: Dick Stenmark, Kartoo, mobility, knowledge management, US

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Knowledge Management and Mobility in a Semi-Virtual Organization: Lessons Learned from the Case of Telia Nära. Available from < http://info.computer.org/proceedings/hicss/0493/04936/04936063.pdf >.

Report on the EU Mobility Portal. Available from < http://w3.informatik.gu.se/~dixi/publics.htm >.

-- GregorioIvanoff - 30 Jul 2011
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