Keywords:
knowledge intensive business services,
innovation in cities,
levels in knowledge,
dynamic capabilities,
call center
Português:
níveis de serviços
EISENHARDT, K.; MARTIN, J. Dynamic Capabilities: What are they? Strategic Management Journal, 21: 1105-1121, 2000. Disponível em <
http://doi.wiley.com/10.1002/1097-0266(200010/11)21:10/11%3C1105::AID-SMJ133%3E3.0.CO%3B2-E >. Acesso em 5 fev. 2009.
STRAMBACH, Simone. Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics. Int. J. Services Technology and Management, Vol. 10, Nos. 2/3/4, 2008. Disponível em <
http://www.uni-marburg.de/fb19/personal/professoren/strambach/Publikationen/ijstmarticle.pdf >. Acesso em 2 nov. 2009.
--
GregorioIvanoff - 02 Mar 2019
to top